Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15

Christine Hovliaras, RDH is president of Professional Savvy, LLC, an oral care consulting, professional marketing, and continuing education company. She is an adjunct faculty member at New York University College of Dental Medicine.

Dealing with challenging patients can be an everyday occurrence. This course will identify the top 10 challenging behaviors patients display. Learn how to ensure that the treatment these patients are provided is handled in a positive manner. Discuss how to make sure the team members are comfortable with its approach and that the patient looks forward to returning for his or her next dental office visit.

Learning Objectives: 

• Define the top 10 challenging behaviors of patients
• Identify what types of challenging behaviors have been treated in your office
• Discover strategies for dealing with challenging patients and implement an office plan
• Discuss actual "difficult" patient cases and how the dental team is able to handle them